Customer Service and Return Policy

Ordering Information
  • Click on the "Add to Cart" button or the product's price
  • To view the contents of your cart, click the "View Cart" button on the navigation bar above
  • When you are ready to checkout, click on the "View cart" button at the top right of your screen or select "Go to Payments" if you already are in the shopping cart section of the web site. Select your preferred payment method. 
  • When placing a credit card order, please verify that the name on the card and billing address match what the bank has on file. Middle initials must also be included or your purchase MAY be declined by the credit card company.
  • Finally, you will be presented with a confirmation number. In addition, if you entered an e-mail address at time of checkout, you will receive an automatic order confirmation. Please review the email confirmation to make sure the order is correct. If you need to make any changes to your order, please do not hesitate to call us so that we can catch the order before it is shipped. We're here to help.
We accept Visa, MasterCard, Discover, and American Express and PayPal payments. To pay using your credit card, please select the "Credit Card" option when you get to the payment options.
Your transactions are completely secure.

We use the latest security technology - a Digital ID and the Secure Sockets Layer (SSL) protocol. We have our own SSL certificate for security. Our digital ID features today's strongest cryptographic techniques to ensure your information isn't tampered with. With our use of SSL, shoppers are assured that no unauthorized entity has access to their information. The powerful combination of these two technologies protects sensitive information such as an account information and credit card numbers against eavesdroppers.
NOTE: We never rent or sell our customers' data to anyone. All information held is strictly confidential.
To pay by check or money order, please complete your order and select Pay By Check from the pull down list. When the form asks you for your PO number, please indicate "Money Order". When finished placing your order, please mail your check to:
A-Cute Derm, Inc.
1810 Cravens
Stafford, TX
Make checks payable to: A-Cute Derm, Inc.
We will ship your order as soon as the check is cleared.
We reserve the right to change this policy at any time without notice.
1)     We prefer to shop via Federal Express (FedEx)
2)     US Postal Service is not our primary choice due to difficulties in tracking shipments or lost items. 
100% Satisfaction Guaranteed Return Policy
Our Friendly 30-Day Return Policy
·        These terms are only applicable to product ordered on behalf of Dr. Kronberg and/or her website www.estakronbergmd.com or directly from A-Cute Derm or www.a-cutederm.com. If products are ordered from any other source or distributor of A-Cute Derm products, product must be returned under the guidelines of that source or distributer.
·        Here at A-Cute Derm, we promise to do our very best at bringing you the highest quality products in a timely and efficient manner. However, if for some reason you need to return your order, we will gladly issue you a refund, according to the following guidelines:
·        All returns MUST be processed within 30 Days from the date of receipt, whether you’re requesting a refund or a replacement.
·        Return shipping charges are not reimbursed unless the item(s) were shipped in error
·        Any products marked “non-cancellable/non-returnable” are not eligible for return.
·        All returns must be in original packaging
Defective Product/Incorrect Product
Please call our customer service department at 1-800-922-2993 or 713-771-5018 so we may arrange for a return for the defective/incorrect item and replace it at no cost to you. The item must include its original packaging, and be in as-new condition with the packing slip. Wee will re-invoice you for the new order and credit will be issued as soon as we receive your return.
 Ordered the wrong item?
If you would like an exchange for an order you placed, please call us at 1-800-922-2993 or 713-771-5018 for return instructions. If you request a replacement, we will ship it after we receive the product(s) you are returning in its original packaging original unused condition and within 30 days. Damaged items will not be refunded if they are in non-resell able condition. We recommend you insure your package. 
Shipping Charges
We know that we are not always perfect; at times we may send you an incorrect item or defective product – in this instance, and we will gladly facilitate the return and replacement of the product and cover any applicable shipping charges. Unfortunately, we are unable to issue shipping refunds on items returned under any other circumstances.
 How to Process a Return
1.      Check Your Package
All returns must be in their ORIGINAL PACKAGING. Any packaging materials, CDs, manuals, warranty cards and documentation originally sent must be included in the package. In the event that a package is returned and does not meet the guidelines we’ve listed above, A-Cute Derm reserves the right not to honor the return.
2.      Product Receipt
If a product is noticeably damaged up receipt, you must file a complaint directly with the carrier. Therefore, we recommend you insure your package.
3.      Contact us for a Return Merchandise Authorization
In order to process our customers’ returns as quickly and successfully as possible, we require ALL returns to be accompanied by an RMA [Return Merchandise Authorization] so please be sure to contact us before returning any items. To obtain your RMA and any additional return info you may need, please call our friendly, ready-to-help support team toll-free at 1-800-922-2993 or 713-771-5018 or email us at info@a-cutederm.com.
4.      Ship Your Return
 Because we want your return experience to be as hassle-free as possible, we strongly recommend that you fully insure your return shipment so that you’re well protected in the event that the package is lost or damaged in transit. UPS & FedEx provide traceable shipments, complete with a proof-of-delivery feature that guarantees that your package is delivered to the intended location. We urge you to use a carrier that has both tracking and proof-of-delivery capabilities and that you retain that tracking number. Please be advised that postage charges are non-refundable, and that A-Cute Derm, Inc. is not responsible for any packages lost or damaged during transit. This includes packages sent via USPS to an international or overseas destination.
 
Disclaimer
A-Cute Derm, Inc. specifically disclaims any and all warranties that aren’t addressed in the Return Guidelines above, including (but not limited to) any warranty that deals with the salability of an item, or the suitability of a product for use in a particular environment, application, or situation. In the event of a manufacturing defect, the purchaser’s compensation will be limited to their choice of a purchase-price refund or equivalent product replacement. Upon placing an order, our customers willingly waive of any claims of property damage; personal injury; loss of use; lost time, wages, income, or profit; and other incidental or consequential damages against A-Cute Derm, Inc, their distributers and product vendors. Our manufacturers and distributors reserve the right to raise or lower their prices and change specifications without giving prior notice, or incurring obligation for these actions.


If you cannot find the proper response to your question, please feel free to email us at info@a-cutederm.com or call us toll free M-F 8:30am-5:30pm CST at 1-800-922-2993 or 713-771-5018 and we will answer your question as thoroughly and promptly as possible.

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